Returns & Exchanges

At Dossier UK, we want you to find your perfect scent. If you are not completely satisfied with your purchase, you can return your fragrance within 30 days of delivery for a full refund—even if you have already opened and tested it.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and UK postcode to begin the process.

2

Print Your Label

Select the items you wish to return and download your prepaid Royal Mail or EVRI shipping label provided by our system.

3

Pack Your Fragrance

Securely place the bottle in its original packaging and attach the return label to the outside of the parcel.

4

Drop Off and Refund

Drop your package at any authorized collection point; once received at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing